Warranty Policy
Warranty on each partParts delivered shall not be in mint/new condition. Our Promise, we assure you that the part will be taken from same Make, Model or interchangeable models of the vehicle, and we guarantee it to be in good working condition and shall fit. Also, it will not be damaged, defective or incorrect (we make sure we match the part fitments correctly), However we advise you If any of these norms are not met, then we provide exchange or return. If you receive an incorrect, defective or damaged part, ship it back to usedauto-parts.us and we will replace the damaged part and provide you another one.
If the second one isn’t correct or damaged, we will refund the complete amount of the item. We also ask you to send us a diagnosis report from a certified mechanic or an authorized dealer. We need your order number, name, e-mail address and phone number for the part you wish to return. If you do not have your order number, please indicate when your order was purchased and the phone number/email used in the order process. Please be aware that in the event a second part is ordered, the refund for the first order will be sent after we receive the part from the first order.
Finally, you need to pay the price of second part while ordering.Shipping costs for returns cannot be reimbursed, but store credit is provided for eligible customers. (Please check with your Customer Representative about eligibility and store credit.) All return orders must be packaged properly; We are not responsible for damaged returns resulting from improper packaging.A restocking fee of 30% along with one way shipping cost is charged on all returns that are not the direct result of our error. Items listed (includes high wear & tear parts) here are not guaranteed or warranted by usedauto-parts.us. Items such as water pump, distributor cap, spark plugs, Ball joints & bushings, sensors, seals, gaskets, air-filters, rubber bushings, non-metal parts attached with the used auto part ordered, handles, interior panels, hinges, latches, hood ornaments, trim & color match (in case of Body parts) wires and possibly (I don’t get this) timing chain.“Block Only” (short or Long Block) orders, are guaranteed to be rebuildable.
usedauto-parts.us strongly recommends our customers to Re-machine, replace all seals & gaskets, and get all the components cleaned if necessary prior to the installation of the part on the vehicle. We also recommend the body parts to be repainted to match your vehicle body color.RETURN / EXCHANGE POLICYYou can return any wrong, damaged or defective part(s) to usedauto-parts.us. (On receiving a confirmation from our customer care team via Email, customer can ship the part on the address provided at the time of contact) within 30 days from the day the part is delivered. Customer must provide usedauto-parts.us with the Return Tracking Number. No returns or exchange will be accepted after 30 days. Customer must notify us.
Call us or email us about the damaged, defective or incorrect part received. ALL PROBLEMS MUST BE IN WRITING via MAIL, EMAIL OR FAX to verify a problem with a particular part or installation. Customer refunds are issued once the returned part has been received, verified and inspected by usedauto-parts.us authorized personnel. All parts to be returned must be in their original condition and cannot be disassembled or damaged due to incorrect installation. We are not responsible for installation errors.
We are also not responsible for any labor expenses, towing expenses, or rental car expenses caused by the use of wrong or defective parts during installation. Core and parts that are ordered incorrectly by the customer & Parts ordered for testing purposes will not be available for return. ALL PARTS ARE UNIQUELY IDENTIFIED BY MARKINGS ON THE PART. (CORE – It’s a rebuildable unit/part. which, in its current form is not in working condition and is sold as it is.
